Select one question below to view the answer:

• 1. Where do I find the content on my mobile device after downloading it?

  Each mobile device stores content differently.  Most devices will store content in your 'Games', 'Ringtones', and 'Wallpapers' folders.  Sometimes the content is in the 'Applications', or 'User Downloads' folders.  You can access the folders through the Main Menu on your mobile device.  You can also consult your user manual/manufacturer's guide.

• 2. How much does a ringtone, video, wallpaper, or game cost?

  Games start at 3 download credits, while ringtones and wallpapers start at 1 download credit. Prices for items vary from $.99 – $6.99. See our catalogue for more details.

• 3. Where would I find instructions on downloading content to my mobile device?

  Instructions on using ringtones and wallpapers on your specific mobile device can be found in the user manual/manufacturer's guide.  Instructions for downloaded games are included with the application in the "Help Menu."

• 4. Tell me more about downloading ringtones and other content. How does it work and what can I do?

  If you're wondering if you can download to your mobile device, you must first make sure that the content is compatible with it. A few websites will request the name of the mobile device's manufacturer, their network, and the phone model or make, prior to giving you the information as to whether you can download the content or not.

  Once you've determined compatibility, you'll need to follow the instructions provided for downloading the content you've purchased:
  1. If you're receiving a ringtone (which may be a polytone or a realtone) or Wallpaper; a link to your content will be sent via text message to your mobile device. The text message will either contain a link to your content or it will be embedded in the message and automatically download.  In the case where it contains the link, you will need to use that link to download the content to your mobile device. This will be a long text message sent to your mobile device. It's a really good idea to look a little deeper into the subject of this websites FAQs. What you will learn will give you the confidence you need to venture into new areas and expand your content selection.

  By visiting the link within that text message via your WAP browser or your Mobile Internet browser, it must play the requested ringtone. Once successfully downloaded, when you press the menu or options button on your mobile device, there will be an option to "save", and you can save the new ringtone on your device. 

  It's really very quick and easy to download a ringtone.  Once it's part of your collected mobile services, you can switch between different ringtones as much as you'd like.

  
  What should I do with the download link you've send me?
  Once you've placed your ringtone order and picked your downloads, we'll send a text message with a link to your mobile device. Use your phone options or "Settings" to go to the link provided and download your content.

  What's the "My Downloads" page on my mobile device for?
  This is where we store your ringtones, wallpapers, and games, before you've put them on your mobile device. You can access this page at any time from the web or WAP browser with your Internet enabled mobile device's connection.
   
  If I don't receive my download, after I've request it, what should I do?
  It is possible that your WAP settings aren't correctly configured to allow you to receive this type of communication.  There could also be network problem or that the mobile device's number was entered incorrectly. We advise you to check the number or your network connectivity--then retry the request.

  For other questions or concerns, please contact your service provider.

• 5. Will the content I pick work on my mobile device?

  Polyphonic ringtones, Monophonic Ringtones, and wallpapers will work on most mobile devices. You must have an Internet-enabled mobile device with data services enabled. If you're not certain whether your mobile device is Internet-enabled, please call your service provider for more help.

  Alltel Wireless: 1-800-255-8351
  AT&T Wireless: 1-800-331-0500
  Sprint Wireless: 1-888-211-4727
  T-Mobile Wireless: 1-800-937-8997
  Verizon Wireless: 1-800-922-0204

• 6. I get an error while downloading, or, I can't find where the content is stored. What do I do?

  Are you receiving an error message?  If so, follow the instructions listed in the message and the problem should be resolved.  If you've followed the instructions and are still experiencing difficulty in resolving the error, please contact our customer care for further assistance. If you're having problem finding where the content is stored, remember to consult the user manual/manufacturer's guide to get specific details on how your mobile device stores downloads.  Most devices will store content in your 'Games', 'Ringtones', and 'Wallpapers' folders.  Sometimes the content is in the 'Applications', or 'User Downloads' folders.  You can access the folders through the Main Menu on your mobile device.

• 7. Where can I find out what content is compatible with my mobile device (ringtones, wallpapers, & games)?

  Below the selected content, click on "supported devices."

• 8. Are games compatible with Verizon Wireless phones?

  Thank you for your interest in downloading games with your Verizon Wireless phone.  Due to technology restrictions games are currently not supported for this carrier.  However you will find that we do have hundreds of wallpapers, videos, music and polyphonic ringtones.

• 9. I sent a text message and didn't receive anything back. What happened?

  Normally, a message sent to your mobile device should be delivered within a few minutes; occasionally system delays may cause the delivery to take a few minutes longer.  However, if after 30 minutes you've still not received your content, please verify that your mobile device is compatible and your carrier's phone network is working.  If you continue to experience problems after verifying compatibility, services, and checking your inbox--please contact our customer care for further assistance.

• 10. I get an error when I type the URL address in my phone, what do I do now?

  Please make sure you've typed the URL exactly as shown and try again.  Also make sure that your mobile web services are activated and enabled for going to URL's directly.  You may also contact your service carrier for further assistance.

• 11. Which ringtones, games, or graphics are available/compatible with my mobile device?

  First select the mobile device make and model using the images provided under the "Account Services" link.  Once you've selected your device, you can browse our catalogue for all ringtones, graphics, or games that you can download onto your mobile device.